FAQs
Q: What is your refund policy?
A: ALL SALES ARE FINAL.
However, in the event of the following, refunds are issued to the original form of payment used on an order.
- The order is canceled by NABJ
- One or more of your items sold out since your order was placed
- The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 14 calendar days from the date of delivery. Please email store@nabj.org with your order number, a description of your issue, and a picture of the item.
Depending on your financial institution, the refund amount may take up to 15 business days to post to your account.
Q: Do you offer exchanges?
A: No, we do not accept exchanges.
Q: What payment methods do you accept?
A: We accept most major payment methods, including:
- PayPal
- Venmo
- Google Pay
- Debit & Credit Cards (Visa, Mastercard, Amex, Discover)
At checkout, the page may default to Shop Pay, which can hide other payment options. If you prefer to use PayPal, Venmo, or another method, just scroll down and click “Checkout as Guest” to see the full list of available payment options.
Q: Will the colors seen on my screen be identical to the item received?
A: We cannot guarantee that the colors you see on your monitor will exactly match the colors of the product. This is due to variations in monitor settings. However, we do our best to provide accurate mock-ups of each item. In some instances, with graphic images (not font), the actual graphic may be increased in size for clarity on our website. This is not considered a defect in quality or product.
Q: The tracking information shows delivered, but I have not received it. What should I do?
A: Occasionally, the shipping company will mark an order “delivered” before making the delivery. If you don't have your order within 5 business days of the “delivered date,” please email press@nabj.org with your order number, issue, and mailing address.
Q: I entered the wrong address at checkout. Can you reship my order to my correct address at no charge to me?
A: No. We are not responsible for incorrect addresses entered at checkout. We will not reship orders that were incorrectly addressed.
Q: I have an issue with my order. How long do I have to report an issue?
A. You must contact us at press@nabj.org within 14 calendar days of the tracking delivery date with your issue. Support will not be provided for orders delivered more than 14 calendar days ago.